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Services

Mission Support

AI-powered operations that predict, prevent, and self-heal. Intelligent service desk, AIOps, and continuous compliance for mission-critical systems.

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99.9%
Uptime SLA
Guaranteed availability
<15min
Response Time
Critical incidents
95%+
Satisfaction
Customer ratings
24/7
Support
Around the clock
Capabilities

Complete Mission Support

AI-Powered Service Desk

AI agents handling Tier 1 support — intelligent triage, automated ticket resolution, knowledge retrieval. 60-80% tickets resolved without human touch, 24/7 availability.

Predictive Operations (AIOps)

AI-driven anomaly detection that predicts failures before user impact. ML models on telemetry data, pattern recognition, correlation across signals, automated remediation triggers.

Intelligent Release Orchestration

AI-assisted deployment decisions — change risk scoring, deployment window optimization, canary analysis, automated rollback triggers, blast radius prediction.

Self-Healing Infrastructure

Systems that detect and remediate automatically. Auto-scaling, self-repair scripts, circuit breakers, chaos engineering — infrastructure that fixes itself before users notice.

Knowledge-Driven Operations

AI-maintained runbooks, tribal knowledge capture, and documentation that updates itself. Onboarding acceleration and institutional memory preservation.

Continuous Compliance Operations

Real-time compliance monitoring, automated drift detection, compliance-as-code. Always audit-ready with automated evidence collection and audit package generation.

Our Commitment

Reliable Support, Always

When systems are mission-critical, you need a partner you can count on. Our support teams are available 24/7, backed by rigorous SLAs and a commitment to excellence.

  • Dedicated account management
  • Proactive monitoring and alerting
  • Root cause analysis and prevention
  • Continuous improvement programs
  • Regular performance reporting

Softek's proactive operations approach consistently delivers 99.9% uptime across federal mission-critical systems — catching issues before they become problems.

Federal Mission Support — 24/7 Operations

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8(a) sole source up to $4.5M · HUBZone · GSA MAS

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