Project Description
Establishing an Agency Cloud Infrastructure with Platform Modernization and Big Data Priorities – SSA OCTO
Impact
Overview
The Social Security Administration’s (SSA) aging infrastructure was unprepared to handle forecasted increases in new retirement claims predicted for the near future. They needed scalable and automated solutions to stand up their systems and tackle the rapidly rising number of retirement claims with speed and accuracy.
Challenge
SSA’s IT infrastructure was outdated, sluggish, and lacked the capacity to promote expansion. The growing number of new claims taxed the code-heavy system and limited SSA agents’ ability to process cases efficiently. The aging system also promoted duplicity and errors in case management, which are both time consuming and costly. SSA needed a cost-effective, responsive, and expandable solution to ensure their systems were able to handle the rapidly rising number of claimants.
Solution
Softek’s Agile management team began by thoroughly analyzing the agency’s needs and evaluating SSA’s digital infrastructure to identify gaps from the ground up. Our analysis identified areas for innovation that would provide the SSA with forward-thinking technologies that met and exceed their current and future business needs.
Softek’s development teams transformed the entire SSA enterprise, by implementing:
- An Agency Cloud Infrastructure,
- An Enterprise Data Warehouse,
- A Big Data Platform, and
- A Modern Development Environment.
We transitioned SSA from mainframe-based services to Hadoop to promote faster, more reliable, and scalable solutions that better handle their big data processing needs. Softek migrated 50 thousand lines of COBOL code and wrapped them in only 200 lines of low-maintenance code. We also used Robotic Process Automation (RPA) to develop automated scheduling systems that promote detection of duplicates and errors in claimant cases.
Results
Softek’s Simple, Smart, Secure IT solutions helped the SSA achieve its modernization goals for big data. Our complete, custom-tailored solutions outperformed the SSA’s legacy systems with:
- Faster processing,
- Lower maintenance costs,
- Transparency through on-demand reporting, and
- Expandability.
Softek’s scalable cloud and big data solutions ensure the SSA can digitally manage high-throughput claims and terabytes of data with ease, both now — and in the future.
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